Question 1

How far in advance should I book?

Accepted Answer

We accept bookings up to 12 months ahead and as little as 2 hours before pickup, subject to availability.

Question 2

What is included in the price?

Accepted Answer

All transfers include a professional English-speaking chauffeur, fuel, tolls, parking, child seats on request, water and flight tracking.

Question 3

Can I cancel or change my booking?

Accepted Answer

Free cancellation up to 48 hours before the pickup time. Later changes are handled case by case.

Question 4

How do I pay?

Accepted Answer

We accept all major credit and debit cards through a secure Stripe checkout, plus bank transfer for corporate accounts.

Question 5

Do you serve airports?

Accepted Answer

Yes — Geneva, Lyon, Grenoble, Chambéry, Nice, Marseille and the Baltic capitals (Riga, Tallinn, Vilnius).

Question 6

Are your vehicles insured?

Accepted Answer

Yes, all vehicles carry full commercial passenger insurance.

Question 7

What if my flight is delayed?

Accepted Answer

We track every flight and adjust the pickup time at no extra cost.

Question 8

Do you offer child seats?

Accepted Answer

Yes, baby, toddler and booster seats are available free of charge on request.

Questions & Answers